Terms of Service

By accessing or using the Gleam Guru Cleaning website, mobile applications, or services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services. These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and Gleam Guru Cleaning ("Company," "we," "us," or "our").

Gleam Guru Cleaning provides residential cleaning services in Portland, Oregon and surrounding areas. Our Services include: • Signature Deep Reset (initial deep reset for new clients) • Weekly and Biweekly Maintenance cleaning • Airbnb/Vacation Rental Turnover cleaning • Add-on services (oven cleaning, refrigerator cleaning, etc.) Services are performed by independent contractors who have been vetted, background-checked, and trained to meet Gleam Guru standards.

To book services, you must create an account and provide accurate, complete information including: • Full name • Email address • Phone number • Service address(es) • Valid payment method You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

• All new clients must book a "Signature Deep Reset" as their first service. • Recurring maintenance services are available only after completion of the initial Deep Reset. • Appointments are subject to availability. • You will receive confirmation of your booking via email. • You may manage your appointments through the client portal.

• A valid payment method must be saved on file to complete any booking. • Payment is processed only after service completion and admin confirmation. • We accept major credit and debit cards through our secure payment processor (Stripe). • You authorize automatic charges for completed services when you save a card on file. • Receipts are sent via email after each charge. • All prices are in US Dollars (USD).

• Cancellations 48+ hours before appointment: No charge • Cancellations 24-48 hours before: 50% service fee • Cancellations less than 24 hours before: 100% service fee • Rescheduling is free with 48+ hours notice • Rescheduling within 48 hours may incur a $25 fee Please refer to our Policies page for complete details.

You agree to: • Provide accurate access instructions for your property • Ensure a safe, accessible environment for our cleaners • Secure pets during the cleaning service • Remove or secure valuables and fragile items If access cannot be gained due to incorrect instructions, locked entries, or unresponsive clients, a no-show fee will apply.

We stand behind our work. If you are not satisfied with your cleaning: • Contact us within 24 hours of service completion • We will schedule a complimentary re-clean within 3 business days • If issues persist, partial or full refunds may be issued at our discretion Claims made after 24 hours or without prior communication may not be honored.

• Gleam Guru Cleaning carries general liability insurance. • We are not liable for pre-existing damage or normal wear and tear. • Claims for damage must be reported within 24 hours with photo documentation. • Maximum liability is limited to the cost of the service or repair of damaged items, whichever is less. • We are not responsible for damage to items not properly secured or disclosed.

Cleaners providing services through Gleam Guru are independent contractors, not employees. As such: • They set their own schedules within our platform • They provide their own supplies unless otherwise arranged • They are responsible for their own taxes and insurance • They have agreed to Gleam Guru's quality standards and code of conduct

Your use of our Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our Services, you consent to our data practices as described in the Privacy Policy.

All content on our website and applications, including text, graphics, logos, images, and software, is the property of Gleam Guru Cleaning and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

You agree not to: • Use our Services for any unlawful purpose • Harass, threaten, or discriminate against our staff or contractors • Provide false or misleading information • Attempt to circumvent our booking or payment systems • Solicit our contractors for services outside our platform

We reserve the right to suspend or terminate your account and access to our Services at any time, with or without cause, including for: • Violation of these Terms • Non-payment or payment disputes • Abusive behavior toward staff or contractors • Fraudulent activity You may close your account at any time by contacting us.

Any disputes arising from these Terms or our Services shall be resolved through: 1. Good-faith negotiation between the parties 2. Mediation in Portland, Oregon 3. Binding arbitration in accordance with Oregon law You waive any right to participate in class action lawsuits against Gleam Guru Cleaning.

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Modified" date. Continued use of our Services after changes constitutes acceptance of the modified Terms.

These Terms are governed by the laws of the State of Oregon, without regard to conflict of law principles. Any legal proceedings shall be conducted in Multnomah County, Oregon.

For questions about these Terms of Service, please contact us: Gleam Guru Cleaning Serving Portland Metro Area Email: ContactUs@GleamGurus.com Phone: (971) 715-0335