Our Policies

By saving a card on file, you authorize Gleam Guru Cleaning to automatically charge the card for completed cleaning services. Payment is processed only after service completion and admin confirmation. You will receive a receipt via email after each charge. You may update your card at any time through your client portal. Gleam Guru does not store raw card data — all payment information is securely handled through Stripe.

Cancellations made 48+ hours before your scheduled appointment: No charge. Cancellations made within 24–48 hours: 50% of the scheduled service fee will be charged. Cancellations made less than 24 hours before appointment: 100% of the scheduled service fee will be charged. Same-day cancellations: Full charge applies. We understand emergencies happen — please contact us as soon as possible, and we'll do our best to accommodate.

Rescheduling is free if done 48+ hours before your appointment. Rescheduling requests within 48 hours are subject to availability and may incur a $25 rescheduling fee. Same-day rescheduling requests are treated as cancellations unless a cleaner is available. To reschedule, please use your client portal or contact us directly.

If our cleaner arrives and cannot access your home due to: • Locked doors with no entry instructions • Incorrect access codes • Unresponsive client • Unsafe or unsanitary conditions A "No-Show" fee equal to 100% of the scheduled service will be charged. Please ensure accurate access instructions are provided before your appointment. If you need to update access details, do so at least 2 hours before your scheduled service.

Your satisfaction is our priority. If you are not happy with your cleaning: Contact us within 24 hours of service completion. We will schedule a complimentary re-clean of the areas of concern within 3 business days. If issues persist after the re-clean, a partial or full refund may be issued at our discretion. Refund requests made more than 24 hours after service, or without prior communication, may not be honored.

All services are tracked with GPS clock-in and clock-out to verify cleaner presence. Before and after photos may be taken to document service completion. Payment is only charged after admin review and confirmation of completed service. You will receive a service summary and receipt after each completed appointment.

Gleam Guru Cleaning operates as a cleaning service platform. Cleaners are independent contractors (1099), not employees. Each contractor is vetted, background-checked, and trained to meet Gleam Guru standards. Contractors provide their own supplies unless otherwise arranged. Questions about contractor policies can be directed to our support team.

If you believe a charge is incorrect: Contact us within 7 days of the charge date. Provide details of the concern and any supporting documentation. We will investigate and respond within 5 business days. Disputing a charge directly with your bank without contacting us first may result in account suspension until resolved.