Privacy Policy

Gleam Guru Cleaning ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Services"). By using our Services, you consent to the data practices described in this policy. If you do not agree with these practices, please do not use our Services.

Personal Information You Provide: • Name and contact information (email, phone number) • Billing and service address(es) • Payment information (processed securely via Stripe) • Account credentials • Communication preferences • Service preferences and special instructions • Photos (before/after cleaning, if applicable) Information Collected Automatically: • Device information (browser type, operating system) • IP address and location data • Usage data (pages visited, features used) • Cookies and similar tracking technologies Information from Third Parties: • Payment verification from Stripe • Background check results for contractors (not stored by us) • Marketing analytics from service providers

We use your information to: • Provide and improve our cleaning services • Process payments and send receipts • Communicate about appointments and service updates • Send promotional offers (with your consent) • Respond to inquiries and support requests • Verify identity and prevent fraud • Comply with legal obligations • Analyze usage to improve our Services • Match you with appropriate cleaning professionals

We may share your information with: Service Providers: • Payment processors (Stripe) • Email service providers • SMS notification services • Analytics providers • Cloud hosting services Independent Contractors: • Cleaners receive only the information necessary to perform your service (name, address, access instructions, service preferences) Legal Requirements: • When required by law or legal process • To protect our rights and safety • To prevent fraud or security threats Business Transfers: • In connection with a merger, acquisition, or sale of assets We do not sell your personal information to third parties.

We implement industry-standard security measures to protect your information: • SSL/TLS encryption for data transmission • Secure payment processing via Stripe (PCI-DSS compliant) • Access controls and authentication • Regular security assessments • Employee training on data protection While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

We retain your information for as long as: • Your account is active • Needed to provide Services • Required for legal or business purposes • Necessary to resolve disputes After account closure, we may retain certain information for legal compliance, fraud prevention, and analytics purposes. Payment records are retained as required by tax and financial regulations.

You have the right to: Access: Request a copy of your personal information Correction: Update or correct inaccurate information Deletion: Request deletion of your account and data Opt-out: Unsubscribe from marketing communications Portability: Receive your data in a portable format To exercise these rights, contact us at ContactUs@GleamGurus.com California Residents: You have additional rights under the CCPA, including the right to know what personal information is collected and the right to opt-out of sale (we do not sell personal information).

We use cookies and similar technologies to: • Remember your preferences • Analyze site traffic • Improve user experience • Deliver targeted advertising Types of Cookies: • Essential cookies (required for site function) • Analytics cookies (usage statistics) • Marketing cookies (advertising) You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.

Our Services are operated in the United States. If you access our Services from outside the US, your information may be transferred to, stored, and processed in the US, where data protection laws may differ from your country.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Modified" date. Significant changes may be communicated via email or site notification. Continued use of our Services after changes constitutes acceptance.

For questions or concerns about this Privacy Policy or our data practices, please contact us: Gleam Guru Cleaning Serving Portland Metro Area Email: ContactUs@GleamGurus.com Phone: (971) 715-0335 Data Protection Inquiries: privacy@gleamgurus.com